Job openings for customer relationship manager in mumbai

Only Real Estate Industries Experience is Required for Crm Profile
interview Timing : 11.00am -5.30pm
location: Mira Road, Mumbai
qualification: Graduation
experience: 3-6 Years in Real Estate Firm in the Same Role
salary: 5-6lpa( Negotiable Depends On Experience)
1. Customer Care Process for Residential Projects for all the Consumer Touchpoints, from the Time of Sale to the Handover of the
2. Ensure Zero Complaints and Strict Adherence to the Defined Standard Operation Procedure.
3. Ensuring High Standards of Service Delivery, Query Resolution & Documentation Within Specified Time Limits.
4. Ensuring Standardized Mis Procedures.
5. Acting as the Customer\'s Escalation Point for Business-critical Support Issues.
6. Customer Service Profile Included Regular Communication with the Customer, Solving Their Queries, Explaining the Technicalities Involved with the Modifications, the Product in Which They have Invested and Ensured a Unique Post-sale Experience.
7. Ensuring Monthly Collection Targets to Match the Projected Cash Flows.
8. Co-coordinating with other Depts. to Get Updates On the Construction Stage, Legal Documents, Etc.
9. Maintaining Client Relations Post-sales Till Possession and Handling Client Escalations
10. Drafting Crm Standard Formats

About Company