Space Consultant

Mobile : +91-9891760933

E-mail : info@firstemployer.in


Asst. General Manager/ Deputy General Manager ‐ Operations

10 - 15 Years

Chittoor, Chennai


Job Description

Location: Chennai, TN/ Chittoor, AP
Reports to: Vice President - Operations
Primary Responsibilities:
1. Manage operations with 200+ people
2. Responsible for managing daily deliverables per the agreed SLA
3. Responsible for deploying optimal work flow to deliver the desired delivery goals
4. Deploy and review proper Quality Control measures and Tollgates in process
5. Process audit – Review, recommend and implement new methods, tools (including
automation suggestions) and procedures to achieve/ ensure requisite efficiency goals of
operations
6. Monitor and review trend analysis on dashboard/ MIS/ performance reports and
recommend/ guide solutions and efficiency measures for further improvements
7. Present previous month performance of projects/ processes and plans for upcoming
month along with vital factors and goals to senior management
8. Responsible for achieving set profitability (gross profit) targets
9. Monitor team’s vital factors and goals and suggest solutions/ feedback for
improvements
10. Lead and drive process improvement measures to ensure continuous improvement
11. Plan and ensure necessary contingency planning is in place to handle any eventualities
12. Develop & deploy requisite strategies for retention of employees and resource
realignment as needed
13. Identify the training needs of individual managers and guide/ coach them
14. Coordinate with peers and other unit managers and provide support/ directions for
meeting the operations objectives
15. Engage with clients through daily/ weekly/ monthly calls and ensure their process
related queries/ concerns if any are addressed to their satisfaction
Skills:
-
Ability to make quick decisions with available input
- Leadership and people management skills
- Ability to work in a dynamic work environment and meet tight project deadlines
Requirements:
-
Should have a total experience of 17-20 years with at least 10 years in Title BPO

Salary 7 Lac To 10 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 10 - 15 Years
Qualification Other Bachelor Degree

Key Skills

Title Processor

Company Profile

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