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Space Urgent Hiring For Process Trainer - Bangalore

1 - 5 Years

Bangalore


Job Description

Dear Candidate ,

I am career consultant. We provide consultancy to top MNCs .WE DO NOT CHARGE ANYTHING FROM THE CANDIDATES.Our fees is offset by the charge to the companies on your placement.

Please share your resume in response to this email so that I can process it further. If you are not looking for a change, you can share your friend's email id so that he/she can be benefited.-- .

As soon as Possible.Telephonic Interview is Going on

Job Title(position)- Team Leader/Process Trainer's

Company Profile and website- Art of Living Support Centre Banglore

Number of vacancies-5

Selection Details: Shortlisting Cv

Interview date- Going On

Place Of joining-Udayapura Banglore

Qualification-Any

Shift (Job timing)-10 am- 6.30 Pm

Experience-Minimum 2 + Yr Exp in BPO


Per Month Salary -2.50 LPA- 3.60 LPA in Hand (Free Hygiene Lunch Provided.)

Work Details & Responsibilities

1. Conduct Training for New Joinees
2. Coach CCE’s on sales techniques to improve their performance
3. Coach employees on soft skills, applications, Keyboard shortcuts and MS-Office
4. Brief callers on the product updates and changes as and when required
5. Call monitoring & Feedback and ensure CCE’s are adhering to feedback
6. Work closely with Quality Analyst and Team lead to improvise CCE’s performance on Need
creation, objection handling, Sales, Productivity and Call Quality.
7. Live barging CCE’s calls to improve performance real-time
8. Discuss with Quality Analyst and identify the AOI and prepare training module accordingly
9. Conduct refresher training for existing CCE’s based on call monitoring observations on AOI
10. Share daily/weekly/monthly reports related to Training and CCE’s performance
11. Prepare and Update the Training module as and when required
Gender(Male/Female)- Both

Salary 2 Lac To 3 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 5 Years
Qualification B.Tech/B.E

Key Skills

Customer Care Executive Process Trainer

Company Profile

Company Name

Art of Living Support Centre

About Company Art of Living Support Centre
Email ID placement.srivastava@gmail.com

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