1 - 2 Years
Job Opening :- Call Quality Analyst.
Company Profile :- Company is founded in 1981 by Gurudev Sri Sri Ravi Shankar, The Company is an educational and humanitarian movement engaged in stress-management and service initiatives. The organization operates globally in 155 countries and has touched the lives of over 370 million people.
Qualification :- Graduation.
Experience :- 1 to 3 years in Quality control inbound And outbound process.
Quality Analyst JOb Description : -
•Quality Analyst will be responsible for doing the call audits for voice process (inbound/outbound).
•The primary responsibilities of a candidate are to conduct quality audits of calls, conduct Calibration.
•Sessions, and participate in Coaching Sessions.
• Manage process performance on Call Quality, Compliance and Internal audits
•Meet daily/weekly/monthly assigned number of evaluations.
•Managing individual quality teams aligned to each process for transactional quality.
•Ensuring reporting timelines & targets.
•Driving quality metrics.
• Process Improvement & Adherence, Process Standardization and TAT reduction.
•Risk Management for Business with respect to the law and clients.
• Developing processes & formats to ensure effective quality management of processes and
adherence to compliance standards.
•Ensuring calibration on Quality parameters by using various methodologies
•Assisting process owners in managing the processes by doing metric management, helping them.
Candidate Skills Required : -
•Excellent oral and written communication skills.
•Strong Email handling skills.
•Basic knowledge of MS Office.
•Knowledge of quality tools.
•Have good knowledge of Audit.
Salary :- 18-20K(More Salary can be given to the deserving candidate).
Job Location :- Kanakapura road,Banglore.
|Salary||2 Lac To 2 Lac 50 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 2 Years|
|Qualification||Other Bachelor Degree|
|About Company||Space Consultant s is a professional HR consultancy firm specializing in Placement Services, Manpower Recruitment and Human Resource Consultancy services. With over 11 years of experience in the HR industry, we have a firm grasp and understanding of all Recruitment and HR related services. Having branches in places like Ghaziabad, Faridabad, Gurgaon, Delhi and Hyderabad, we are able to provide the right kind of human resources to the right organization.|