1 - 3 Years
Experieance : - 1 To 3 Years In Quality Control Inbound And Outbound Process.
Salary : - 15K To 20K Per Month
Qualification : - G / Pg
Location : - Kanakpura Udaupur, In Bangalore
Quality Analyst Job Description : -
Quality Analyst Will Be Responsible For Doing The Call Audits For Voice Process (Inbound/Outbound).
The Primary Responsibilities Of A Candidate Are To Conduct Quality Audits Of Calls, Conduct Calibration
Sessions, And Participate In Coaching Sessions
Manage Process Performance On Call Quality, Compliance And Internal Audits
Meet Daily/Weekly/Monthly Assigned Number Of Evaluations.
Managing Individual Quality Teams Aligned To Each Process For Transactional Quality &
Ensuring Reporting Timelines & Targets
Driving Quality Metrics
Process Improvement & Adherence, Process Standardization And Tat Reduction.
Risk Management For Business With Respect To The Law And Clients
Developing Processes & Formats To Ensure Effective Quality Management Of Processes And
Adherence To Compliance Standards
Ensuring Calibration On Quality Parameters By Using Various Methodologies
Assisting Process Owners In Managing The Processes By Doing Metric Management, Helping Them
Identify Areas Of Opportunity And Working Towards Improving The Same, Using Improvement
Candidate Skills Required : -
Excellent Oral And Written Communication Skills
Strong Email Handling Skills
Basic Knowledge Of Ms Office
Knowledge Of Quality Tools
Have Good Knowledge Of Audit And Evaluation Function
Drive Quality Culture And Initiatives On The Floor
Excellent Problem Solving Capabilities And Lateral Thinking Skills
Should Be Able Be Apply Analytical Skills, Judge And Rate Associates.
|Salary||1 Lac 50 Thousand To 2 Lac 75 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 3 Years|
|Qualification||Other Bachelor Degree|
|About Company||Space Consultant s is a professional HR consultancy firm specializing in Placement Services, Manpower Recruitment and Human Resource Consultancy services. With over 11 years of experience in the HR industry, we have a firm grasp and understanding of all Recruitment and HR related services. Having branches in places like Ghaziabad, Faridabad, Gurgaon, Delhi and Hyderabad, we are able to provide the right kind of human resources to the right organization.|